Frequently Asked Questions
How it works
How do I get started?
Your meal prep pack is designed by you based on your preferences. Simply choose from our 10, 20, 40, or 80 meal pack, and select from our 8 menu options what you would like in your pack.
Can I alter the menu items?
All meals are prepared in bulk from a set menu, no alterations can be made in regards to food items however if you have any allergies please check the ingredients list when ordering. All ingredients and allergens can be found on that particular menu on the page when selecting your order.
How do I place an order?
Once you are happy with your meal pack, proceed to checkout and enter your details. At whichever time you are ordering please check the delivery schedule as to when to expect your order to arrive. We accept Debit/Credit cards including American Express, Visa and Mastercard.
Changes & cancellations
Can I make changes to my menu choices?
If you have made a mistake when ordering, or have decided to go for a different menu item please give us a message or email before the day of delivery and we will try our best to accommodate your changes.
Can I cancel my order?
If you want to cancel your order, please give us a message and we will do our best to accommodate your request and refund you. However, no order can be cancelled after 8pm the day before delivery.
The meals
How often do you change the menu?
We change the menu every 2 weeks to ensure a culinary adventure that's always new and vibrant. We try to embrace variety as much as possible so that our customers can try something new.
Where do you source your food from?
We ensure our produce is always super fresh and of a high quality standard. We are in collaboration with a locally run family butchers and aim to source vegetable produce from local markets and farms where possible.
How will I know what each meal contains?
When selecting your menu choices before ordering there is a drop down of the full ingredients list and nutritional information. All meal prep is labelled with a full ingredients list, allergens and a breakdown of the nutritional facts including protein, carbohydrates, fats and calories.
How do I reheat the meal prep?
Each meal is individually packaged, simply remove the lid or place loosely on top as all lids are microwavable. Place in the microwave and reheat for 3 minutes or until piping hot. All heating instructions can be found on the label.
How long do the meals last?
The meal prep will stay fresh for 3 days upon delivery. All meal prep is labelled with the date of expiry, if you wish to eat after the day of expiry please freeze. The meal prep can be frozen for up to 1 month. To defrost, please take the meal out of the freezer the night before and leave it in the fridge for up to 24 hours.
I have allergies, where can I find information on this?
All allergens are listed on the page when selecting your menu choices.
What if I am not satisfied with my meal pack?
We try our best to provide our customers with a 100% satisfaction guarantee. If you have any issues, please contact us to resolve the issue.
Packaging
Can I recycle the packaging?
The meal pack arrives in a cardboard box which is 100% recyclable, and the meal containers themselves can also be recycled. Simply rinse off and recycle.
Where do you source your food from?
We ensure our produce is always super fresh and of a high quality standard. We are in collaboration with a locally run family butchers and aim to source vegetable produce from local markets and farms where possible.
How will I know what each meal contains?
When selecting your menu choices before ordering there is a drop down of the full ingredients list and nutritional information. All meal prep is labelled with a full ingredients list, allergens and a breakdown of the nutritional facts including protein, carbohydrates, fats and calories.
How do I reheat the meal prep?
Each meal is individually packaged, simply remove the lid or place loosely on top as all lids are microwavable. Place in the microwave and reheat for 3 minutes or until piping hot. All heating instructions can be found on the label.
How long do the meals last?
The meal prep will stay fresh for 3 days upon delivery. All meal prep is labelled with the date of expiry, if you wish to eat after the day of expiry please freeze. The meal prep can be frozen for up to 1 month. To defrost, please take the meal out of the freezer the night before and leave it in the fridge for up to 24 hours.
I have allergies, where can I find information on this?
All allergens are listed on the page when selecting your menu choices.
What if I am not satisfied with my meal pack?
We try our best to provide our customers with a 100% satisfaction guarantee. If you have any issues, please contact us to resolve the issue.
Delivery
Where do you deliver?
We currently deliver to the following areas.
Free delivery: NP11*, NP12*, NP13* NP22* NP23* NP24* CF46* CF81* CF82* CF83*
Flat rate: CF47*, CF48*
When is delivery
All orders made by 8pm will be delivered as follows with exception to those orders made on Thursday's & Friday's which is 6pm.
Orders placed on Saturday will be delivered Monday.
Orders placed on Sunday will be delivered Tuesday.
Orders placed on Monday will be delivered Wednesday.
Orders placed on Tuesday will be delivered Thursday.
Orders placed on Thursday will be delivered Friday.
What if I'm not going to be home?
When placing your order at checkout, you will be able to leave a comment in the comment section. Please specify any delivery instructions to the driver such as a safe place or neighbours house. If our driver has left your delivery in a safe place or with a neighbour we will inform you of that location, a note will also be left.
Stockists & wholesale
Do you stock gyms?
Yes, we stock various gyms within the South Wales area.
Including the following;
Daleon Fitness (Merthyr)
Rival Fitness (Merthyr)
A Fitness (Caerphilly)
Perform Training (Caerphilly)
If you would like to become one of our stockists at a wholesale price please contact us at [email protected].
Do you provide athletics, sports clubs and teams?
We provide to various clubs such as Cardiff City Football Club at a wholesale price, if you would be interested in us providing your team, or club please contact us [email protected].
Refuel HQ
What is the Refuel HQ?
The Refuel HQ is our health kitchen based in Blackwood, we have fridges stocked full of our meal prep as well as a hot counter and salad bar to create your own salad box.
Where is the Refuel HQ?
Unit 8, Block B
Penmaen Industrial Estate
Pontllanfraith
South Wales
United Kingdom
NP12 2FL
What are the opening times?
We work on a while stocks last basis, please check our Instagram @refuelnutrition for updates.
Monday - Closed
Tuesday - 11am until 3pm.
Wednesday - 11am until 3pm.
Thursday - 11am until 3pm.
Friday - 11am until 3pm.
