Terms & Conditions
Acceptance of the terms
Welcome to Refuel Nutrition! By using this website https://refuelnutrition.co.uk/ you agree to be bound by the following terms and conditions. By accessing and using this website, you agree to the following terms and conditions, which may be updated or modified from time to time without prior notice. If you do not agree with these terms and conditions, please do not use this website.
You should check this page regularly to ensure that you are happy with any changes.
Use of website
This website is intended for personal and non-commercial use only. You may not use this website for any illegal or unauthorized purposes. You agree to comply with all applicable laws and regulations when using this website.
User accounts
To access certain features of this website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to promptly update any changes. We reserve the right to terminate your account at any time without notice if we believe that you have violated these terms and conditions.
Intellectual property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by copyright and other intellectual property laws. You may not use or reproduce any content from this website without our prior written consent.
User-generated content
You may have the opportunity to submit content, such as comments or reviews, on this website. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, distribute, and display the content in any form and media. You represent and warrant that you have the right to grant us this license and that your content does not violate any third-party rights.
Disclaimer of warranties
This website and its content are provided on an ‘as is’ and ‘as available’ basis without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on this website. We also do not warrant that this website will be free from viruses or other harmful components.
Limitation of liability
In no event shall our company or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website or its content. This includes but is not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Recurring orders
If payment has been taken for a recurring order unfortunately it cannot be refunded. Once payment has been taken, the order will be processed and stock designated. As food items cannot be restocked for resale no refunds can be given. If you wish to cancel the recurring order you can do so by logging into your Refuel Nutrition account and cancelling the order.
However, if the payment has already been taken then you will be cancelling the following week’s order and not the current one, which you will receive. You can refuse the order but it will not be refunded. If you cancel before the payment is taken then no funds will be taken and your order will be permanently cancelled. Please note that can’t cancel your subscription.
Recurring payments are taken 3 working days prior to delivery. Your delivery day will be the same day every week unless you change the day in your account. You can edit your order by logging into your account. As long as this is done before the payment is due to come out you will receive the new edited order on your chosen delivery day.
If you make any edits after payment has been taken, then you will receive the new edited order the following week. You can pause a recurring order for as long as you choose. No payment will be taken during the time the order is paused. Once you un pause the order, the order will resume as normal and you will receive the order on the delivery day you had previously specified.
Non-recurring orders
If you place an order and you wish to cancel, you can only do so up to 3 working days prior to the orders dispatch date and a full refund can then be issued. Once the two-day deadline for cancelling passes then no refund can be given as the order has been processed and stock has already been purchased. Under no circumstances will a refund be given after the two-day cancellation period. You will still receive the order as it has been paid for. Although you can refuse the order but no refund will be given.
Deliveries
We currently deliver four times a week and our courier aims to have your package delivered to you the next day. This time frame is not guaranteed and may fall outside of these times. The courier will sometimes text or email you with a one-hour delivery window on the day of delivery. You can communicate by text with the driver if this is not a suitable time and rearrange as necessary. If you are not available to receive delivery then the courier will leave your package in a safe place. If you have not specified a safe place in the delivery instructions, then it will be left to the driver’s discretion.
A tracking number will be provided and you can personally track the consignment. The tracking is not our responsibility. We will not accept responsibility for any missing consignments that have been successfully delivered by the courier . We will only accept responsibility if the consignment has not been delivered at all. We will endeavour to investigate the matter and take up the complaint with the courier. If a missing consignment cannot be found, then a new fresh order will be dispatched. No refunds will be given, only replacement orders will be honoured.
Allergy information
We make every attempt to identify ingredients that may cause reactions for those with food allergies. Our food production staff are aware of the severity of food allergies. In addition, you can select to exclude items that we have identified with the allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that suppliers of the commercial foods we use could change the ingredients at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Please be aware that our facility prepares foods and uses ingredients that contain allergic properties. If you have an queries regarding allergies or our products please email us on [email protected] and we will endeavor to assist you.
Links to third-party websites
This website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of these websites. You acknowledge and agree that we shall not be liable for any damages or losses caused by the use of any third-party websites.
Indemnification
You agree to indemnify and hold harmless our company, its affiliates, and their respective directors, officers, employees, and agents, from and against any and all claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising out of or in connection with your use of this website or any violation of these terms and conditions.
Changes to terms and conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of this website after any changes indicates your acceptance of the modified terms and conditions.
Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction of England & Wales in which our company is located. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Thank you for reading these terms and conditions. We hope you have a great experience using our website.
If you have any questions or concerns, please contact us.
